General terms and conditions
sales
Terms and conditions
The general terms and conditions described below are intended to define and govern the terms and conditions for the execution of the photography services of Chaï MINGAUD within the framework of his activity within Studio UKIYO.
They also include its prerogatives in terms of copyright, the conditions of cancellation, and the nature of the contractual obligation that binds the service provider to its client.
Any order will constitute acceptance of these General Terms and Conditions of Sale (GTC).
Photographic services
Chaï MINGAUD's scope of intervention includes the provision of services and the supply of goods, via the provision of photos on digital or printed media.
If the customer is an individual, the provisions of the Consumer Code apply. If the photo order is made by a company, the rules published by the Commercial Code should be applied.
Every order will give rise to a contract specifying the service provided, the prices and payment terms, and the delivery times.
To be considered valid, the contract must be signed by both parties and accompanied by payment, by check and/or bank transfer, of all or part of the order amount.
Payment by check: Make payable to Chaï MINGAUD
Payment by bank transfer: IBAN FR76 1807 9313 9702 2513 1884 011 – BIC CCDFFRPPXXX
In accordance with the Hamon Law and Article L221-5 of the French Consumer Code, online customers generally have a 14-day cooling-off period from the date of purchase to withdraw from the contract. However, for photography services, this right of withdrawal does not apply if the photo session has already taken place before the end of the 14-day period at the customer's request.
As a photographer, Chaï MINGAUD has the copyright to his works and can require his client to include his name or that of Studio UKIYO if the photo is made public, published and/or shared on social networks.
Shop
All orders for photo prints offered in the shop are subject to an initial contact by email via the contact form on the studio-ukiyo.FR website, which will allow us to specify: the chosen artwork, its format, and any framing.
An order form specifying the pricing details will be sent to the customer in return.
To be considered valid, the order form must be signed by the customer and accompanied by payment, by check and/or bank transfer, of the total amount of the order.
Payment by check: Make payable to Chaï MINGAUD
Payment by bank transfer: IBAN FR76 1807 9313 9702 2513 1884 011 – BIC CCDFFRPPXXX
As a self-employed individual, Chaï MINGAUD is not subject to VAT. The prices mentioned are net.
Shipping costs are calculated based on the weight of the order, at current postal rates, and are indicated on the order confirmation.
Shipping & delivery:
Orders are shipped only upon receipt of payment. Once payment has been received, orders involving printing cannot be cancelled or refunded.
An approximate delivery time will be indicated to the customer as soon as production begins.
Images and color printing:
All images on the studio-ukiyo.FR website should be considered illustrations only, and we cannot guarantee that the image exactly represents the actual product. Colors may differ between different screens and the printed result, depending on the customer's screen calibration.
Claim :
If, upon delivery, a defect is detected and the customer wishes to make a return, the defect must be immediately reported by email to: contact@ukiyo.fr.
- If it is proven that the defect is the responsibility of Studio UKIYO, the return of the defective product and its reproduction will be handled by the studio.
- If a product is damaged or lost during transport, the shipping company will be responsible, and the studio will do everything possible to assert its rights and those of its client with the company.
- For defects occurring after delivery, Studio UKIYO cannot be held responsible.
- Finally, if a product is damaged or lost during transport when the customer, on their own initiative, returns the goods, the customer is responsible.
Returns:
Studio UKIYO recommends that customers send returns in their original packaging. Returns must be sent with tracking.
